Shipping Policy

Effective Date: July 29, 2025

At AU Vision Security, we are committed to delivering your security products quickly, safely, and reliably. This Shipping Policy outlines how we process, dispatch, and deliver orders placed through our website https://auvisionsecurity.com.au.

Order Processing Time

All orders are processed and dispatched from our Melbourne facility within 1–3 business days (Monday to Friday), excluding public holidays. You will receive a confirmation email with tracking information once your order has been shipped.

Please note that processing may take slightly longer during peak periods or if we need to confirm order details.

Shipping Within Australia

We offer Australia-wide shipping using reliable courier services to ensure safe and timely delivery.

  • Standard Shipping: 3–7 business days (metro areas)
  • Express Shipping: 1–3 business days (available at checkout)

Delivery times may vary depending on your location. Rural and regional areas may require additional delivery time.

Shipping Charges

Shipping fees are calculated at checkout based on the size, weight, and destination of your order. We aim to offer competitive shipping rates and may offer free shipping promotions from time to time.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your parcel. If you do not receive tracking details within 3 business days, please contact our support team at info@auvisionsecurity.com.au or visit our Contact Us page.

International Shipping

At this time, we only ship within Australia. If you’re located outside Australia and wish to purchase from us, please reach out via info@auvisionsecurity.com.au to discuss possible shipping arrangements.

Delivery Issues or Delays

While we work with trusted couriers, unexpected delays can occasionally occur due to weather, courier issues, or peak demand. If your order has not arrived within the expected timeframe, please contact us for assistance.

We are not responsible for delivery delays caused by incorrect or incomplete shipping addresses provided at checkout.

Damaged or Lost Parcels

If your package is lost or arrives damaged, please notify us within 48 hours of delivery. We may ask for photos or other details to file a claim with the courier and arrange a replacement or refund as appropriate.

Questions?

If you have any questions about shipping times, delivery options, or order status, please contact us at info@auvisionsecurity.com.au or through our Contact Us page. We’re always here to help.